Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the Froll Suppu Media website located at frollsuppu.media (the "Service") operated by Froll Suppu Media ("us," "we," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

These Terms constitute a legally binding agreement between you and Froll Suppu Media. Please read them carefully.

2. Description of Service

Froll Suppu Media provides premium handicrafts and DIY supplies through our website, along with related services including:

• Online catalog and e-commerce platform
• Expert consultation services
• Workshops and training programs
• Custom order fulfillment
• Educational content and resources
• Newsletter and communication services

3. Eligibility

To use our Service, you must:

• Be at least 18 years old or have parental/guardian consent
• Have the legal capacity to enter into contracts
• Provide accurate and truthful information
• Comply with all applicable laws and regulations
• Not be prohibited from using our services under Canadian law

4. User Accounts

4.1 Account Creation

To access certain features, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4.2 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.

5. Orders and Purchases

5.1 Order Process

When placing an order through our Service:

• All orders are subject to acceptance by Froll Suppu Media
• We reserve the right to refuse or cancel any order
• Prices are subject to change without notice
• Product availability is not guaranteed until order confirmation
• All prices are listed in Canadian Dollars (CAD) unless otherwise specified

5.2 Payment

• Payment is required at the time of order placement
• We accept major credit cards and other payment methods as displayed
• All payments are processed securely through third-party payment processors
• Applicable taxes will be added to your order total
• Payment authorization constitutes acceptance of these Terms

5.3 Shipping and Delivery

• Shipping costs and delivery times vary by location and shipping method
• Risk of loss transfers to you upon delivery
• We are not responsible for delays caused by shipping carriers
• International shipping may be subject to customs duties and taxes

6. Returns and Refunds

Our return and refund policy is as follows:

• Return Period: 30 days from delivery date for most items
• Condition: Items must be unused, in original packaging, and resaleable condition
• Custom Orders: Custom or personalized items are generally non-returnable
• Shipping Costs: Return shipping costs are the customer's responsibility unless the item was defective
• Processing Time: Refunds will be processed within 5-10 business days of receiving returned items
• Refund Method: Refunds will be issued to the original payment method

To initiate a return, please contact our customer service team at [email protected].

7. Product Information and Availability

We strive to provide accurate product information, but:

• Product descriptions, images, and specifications are provided for general information
• Colors may vary due to monitor settings and photographic lighting
• We reserve the right to discontinue products at any time
• Product availability is subject to stock levels
• We may limit quantities available for purchase

8. Intellectual Property Rights

8.1 Our Content

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Froll Suppu Media or our licensors and is protected by Canadian and international copyright laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes, subject to these Terms.

8.3 Restrictions

You may not:

• Copy, modify, distribute, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove copyright notices or other proprietary markings
• Use automated systems to access our website
• Attempt to reverse engineer any software used in our Service

9. User Content and Conduct

9.1 User Content

You may submit content such as reviews, comments, or images. By submitting content, you:

• Grant us a worldwide, royalty-free license to use, display, and distribute your content
• Represent that you own or have rights to the content
• Warrant that the content does not violate any third-party rights
• Acknowledge that we may remove any content at our discretion

9.2 Prohibited Conduct

You agree not to:

• Use our Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Submit false, misleading, or defamatory content
• Interfere with the operation of our Service
• Attempt to gain unauthorized access to our systems
• Use our Service to transmit viruses or malicious code
• Harass, abuse, or harm other users

10. Privacy Policy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

11. Disclaimers and Limitations of Liability

11.1 Service Availability

Our Service is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation of our website or services.

11.2 Warranties

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of content
• Warranties that our Service will meet your requirements

11.3 Limitation of Liability

In no event shall Froll Suppu Media be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising from your use of our Service.

Our total liability to you for any claim arising from these Terms or your use of our Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Froll Suppu Media, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or share through our Service

13. Force Majeure

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Service after any changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically for any updates.

17. Termination

We may terminate or suspend your access to our Service immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use our Service will cease immediately, but provisions that by their nature should survive termination shall remain in effect.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: