Privacy Policy

1. Introduction

Froll Suppu Media ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frollsuppu.media, use our services, or interact with us.

This policy applies to all information collected through our website, email communications, and other related services. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Account credentials and preferences
• Communication content when you contact us
• Newsletter subscription preferences
• Workshop registration information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geographical location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies data

2.3 Third-Party Information

We may receive information about you from third parties, such as social media platforms, business partners, or public databases, only when you have consented to such sharing.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and maintain our services, process orders, and fulfill customer requests
• Communication: To respond to inquiries, send confirmations, and provide customer support
• Marketing: To send newsletters, promotional materials, and updates about products and services (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: For internal business purposes such as data analysis, audits, and business development

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Shipping and logistics providers
• Email marketing services
• Website hosting and analytics providers
• Customer support platforms

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or other illegal activities
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup systems
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. Our cookie types include:

• Essential Cookies: Necessary for website functionality
• Analytical Cookies: Help us understand website usage and performance
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner. For more information, please see our Cookie Policy.

7. Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal restrictions)
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain uses of your information
• Withdrawal of Consent: Withdraw consent for optional data processing

To exercise these rights, please contact us using the information provided in Section 10.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Customer account information: For the duration of the account plus 7 years for business records
• Transaction records: 7 years as required by Canadian tax laws
• Marketing communications: Until you unsubscribe or opt out
• Website analytics: Up to 26 months
• Customer support records: 3 years for service improvement purposes

9. International Data Transfers

Your information may be processed and stored in Canada or other countries where our service providers operate. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days as required by Canadian privacy legislation.

13. Complaints

If you believe we have not complied with this Privacy Policy or Canadian privacy laws, you may file a complaint with:

• Our Privacy Officer using the contact information above
• The Office of the Privacy Commissioner of Canada at www.priv.gc.ca
• Your provincial privacy commissioner, if applicable